1. Introduction At Sarsen Tools, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and make purchases. By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect We collect personal data to provide you with a seamless shopping experience. The types of information we may collect include:
- Personal Identification Information: Name, email address, postal address, phone number, billing information (e.g., credit card details).
- Purchase Information: Information about the products you purchase and your transaction history.
- Technical Data: IP address, browser type, operating system, and device information.
- Cookies and Tracking Information: We use cookies to enhance your browsing experience. Cookies are small data files that are stored on your device and allow us to remember your preferences and usage patterns.
3. How We Use Your Information We use the information we collect for the following purposes:
- To Process Orders: To fulfill your order, including processing payments, managing shipments, and providing customer support.
- To Improve Our Website: To enhance your browsing experience and improve the functionality of our site.
- To Communicate with You: To send order updates, marketing materials (if you opt-in), or respond to your inquiries.
- To Comply with Legal Obligations: To meet regulatory requirements and enforce our terms and conditions.
- To Prevent Fraud: To detect and prevent fraud or other illegal activities.
4. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist with order fulfillment, payment processing, and customer support. These providers are obligated to keep your data confidential and only use it for the services we request.
- Legal Requirements: We may disclose your information if required by law, regulation, or legal process, such as a court order or government investigation.
5. Data Security We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect your information. We use encryption for financial transactions and secure servers to safeguard your data.
6. Your Rights Under applicable data protection laws, you have certain rights regarding your personal data, including:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You can update or correct any inaccurate or incomplete information we hold.
- Right to Erasure: You can request that we delete your personal data, subject to certain exceptions.
- Right to Object: You can object to the processing of your personal data, including for marketing purposes.
- Right to Portability: You can request that we transfer your personal data to another provider in a structured, commonly used, and machine-readable format.
If you wish to exercise any of these rights, please contact us at mail@sarsentools.co.uk .
7. Cookies and Tracking Technologies We use cookies to improve your experience on our website. Cookies are small text files that are stored on your device. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of the website.
We also use third-party services like Google Analytics to collect anonymized data on website usage, which helps us analyze trends and improve our services.
8. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Once the data is no longer needed, we will delete it in a secure manner.
9. Third-Party Links Our website may contain links to third-party websites. Please note that this Privacy Policy applies only to the information we collect through our website. We are not responsible for the privacy practices of other websites, and we encourage you to read their privacy policies before providing any personal information.
10. International Transfers If you are located outside the UK or European Economic Area (EEA), your personal data may be transferred to and processed in the UK or EEA. By using our website and submitting your personal information, you consent to the transfer of your data.
11. Children’s Privacy Our website is not intended for children under the age of 18, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately, and we will take steps to delete it.
12. Changes to This Privacy Policy We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please check back periodically for updates. By continuing to use our website after changes are made, you agree to the updated Privacy Policy.
13. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Sarsen Tools
SSI House, Fordbrook Business Centre, Pewsey, SN9 5NU
Email: mail@sarsentools.co.uk